Disney Keys to Excellence

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DATE & TIME
September 18, 8:00-4:30
Registration begins at 7:30
LOCATION
Donald W. Reynolds Center
FEES
USD 399
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PARTICIPATING COMPANIES FROM 2007 INCLUDED: 
Wal-Mart
Arkansas Blue Cross Blue Shield
Tyson Foods
Mercy Health
Crystal Bridges Museum of American Art
BNSF Logistics
Signature Bank of Arkansas
Procter and Gamble
Northwest Arkansas Community College
Arvest Mortgage Company
McKee Foods Corporation
J.B. Hunt Transport
Arkansas Discovery Network
John Tyson Elementary
City of Farmington
Fedex Freight
Arkansas Department of Parks and Tourism
Creek Nation Gaming
Jones Center for Families
Fayetteville Visitors Bureau
Cox Communications

Also welcomed by...

A winning business culture isn't magic...it just looks like it.

What the Day Will Bring

Leadership, Disney Style
Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the coThe Disney Keys to Excellencempany's inception to today.

Topics will include:
  • Communicate a compelling vision
  • Build involvement and ownership
  • Organize for maximum involvement
  • Capitalize on change
  • Management, Disney Style
    Understand the importance of integrating your corporate culture into selection, training and care.

    Topics will include:
    • Establish a culture through learning by design
    • Select and hire "right-fit" employees
    • Train and motivate employees
    • Create a supportive environment
    Service, Disney Style
    Explore world-renowned Disney principles for service excellence.
    Topics will include:
    • Develop a service philosophy
    • Learn tools to support a service culture
    • Deliver on the service theme

    Loyalty, Disney Style
    Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

    Topics will include:
    • The business case for loyalty
    • Strategies for creating loyalty
    • Align for loyalty
    Copyright © 2008 Sam M. Walton College of Business · University of Arkansas · All rights reserved.