Sharing activities with people from a wide range of work setting helped me gain clear insights about my own team."
Griffin Barry
Team Leader
The following information is a partial list of the topics covered in each session. For more information, download our program brochure or contact our office.
Session I
- Influence and Responsibilities
- Working with dissimilar generations
- Influence styles
- Experiencing the Situational Leadership Model
- Matching employee needs for productivity
- Initiating dialogue and giving direction
- Self-Assessment: The Micromanager Profile
- Subtleties of the micromanager
- From micromanaging to "microleading"
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Session II
- The Emotionally Intelligent Manager Profile
- Emotional intelligence and the supervisor
- Enhancing emotional abilities for productivity
- Fluid Leadership for the Supervisor
- Utilizing a range of leadership styles
- Matching leadership styles and development needs
- Assessing and Improving Performance
- Problem solving performance issues
- Defining performance expectations
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Session III
- Ethical Behavior in the Workplace
- Ethical dilemma simulation and practice
- Personal values profile
- Practical Customer Service Model
- Identifying customer needs and finding solutions
- Building customer relationships
- Resolving Conflict and Negotiating Effectively
- Developing a personal model for resolving disagreements
- Pro-active conflict resolution
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