For decades, lean concepts and tools have been applied extensively in manufacturing operations with very impressive results. Recently, service sector organizations, which account for over 80% of North America's GDP, are realizing the benefits of this huge opportunity to drive service efficiencies and banish waste.

Lean Operational Excellence for Service Organizations is a specialized course on applying Lean principles, tools and techniques to identify and remove any non value-added activities in your everyday  service processes. With thousands of service organizations leveraging Lean today, this is your opportunity to become a lean expert and champion lean principles in your company.

The results of your involvement in the program will be immediate. Becoming "LEAN" will help your organization reduce costs, improve customer service delivery times and eliminate non value-added activities across your supply chain. Most importantly, your organization and team will be more effective, profitable, and agile to your customer needs.

How is Lean different from Six Sigma, and why do so many world class organizations choose to do both?

Lean principles, tools and techniques focus on eliminating non value-added waste in business processes and across organizations, by first identifying what waste is and where it can be found, and then systematically removing it through Lean project and "events".

Six Sigma focuses on eliminating errors in processes, products and services by focusing on understanding and controlling process variation. The Six Sigma includes powerful statistical analysis and problem-solving tools to accomplish this.

To be successful, both Lean and Six Sigma demand a disciplined approach to problemsolving and the continuous pursuit of process excellence. Lean, therefore, is a powerful companion for Six Sigma, as is Six Sigma for Lean.